Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
Friends, I the same problem.
No one has changed the environment since July.
-----------------------------------------------------
These problems started two weeks ago.
We did the following:
1. Updated FSLogix 2210 hotfix 2 (2.9.8612.60056) to FSLogix 2210 hotfix 4 (2.9.8884.27471) - did not solve the problem
1.1 Checked all the defender exceptions - did not solve the problem
2. Sent the logs to Microsoft - did not solve the problem. Now this is an open case (recommendation from MS)
3. Updated VM to the latest OS Win10 - did not solve the problem (recommendation from MS)
4. Removed all VMs from the host pool and added them again - lasted a week, yesterday saw the same problem on one of the VMs 😞
The problem is random, rare 5 users per day (on the morning when users login) from 180 users.
We play with drain mode and force logoff.
We know the solution? I am thinking about making a script to add new VMs to the pool every few days.
No one has changed the environment since July.
-----------------------------------------------------
These problems started two weeks ago.
We did the following:
1. Updated FSLogix 2210 hotfix 2 (2.9.8612.60056) to FSLogix 2210 hotfix 4 (2.9.8884.27471) - did not solve the problem
1.1 Checked all the defender exceptions - did not solve the problem
2. Sent the logs to Microsoft - did not solve the problem. Now this is an open case (recommendation from MS)
3. Updated VM to the latest OS Win10 - did not solve the problem (recommendation from MS)
4. Removed all VMs from the host pool and added them again - lasted a week, yesterday saw the same problem on one of the VMs 😞
The problem is random, rare 5 users per day (on the morning when users login) from 180 users.
We play with drain mode and force logoff.
We know the solution? I am thinking about making a script to add new VMs to the pool every few days.
We got info that fix for this will be kb5045594 that arrives 3rd oct) or wait for October monthly updates