Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
Any movement on this, I have just had a very angry customer on who have just been hit with the black screens. AVD credibility is getting hit pretty bad at the moment.
- We have an Open case on this since last week. We provided logs. We had a session with guys from fslogix team. No solution so far. Still under investigation.
No response from Microsoft, I can see svchost.exe is hammering the CPU, and its linked with the AppXSvc service:
svchost.exe 8224 AppXSvc- Have opened a Category A with Microsoft now.
- It took pretty much all week, but our issue (which may be slightly different because we're using App Attach) seems to be resolved. We ended up blowing out our host pools and all session hosts and recreating them. MS also provided a hotfix related to AppX "over processing" which creates a race condition that causes a session host to become unresponsive for several minutes. Yesterday was our first day with the updated configuration and a full load, and we were problem free. I'm not sure if it was the rebuild of the pool/hosts, the hotfix patch from MS, or if MS fixed something on the backend. I kind of suspect that latter -- probably something in the global broker service if I had to guess.
