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DamianL1984's avatar
DamianL1984
Copper Contributor
May 19, 2025

AVD Single Session - Password is incorrect - lockout screen

Hi Guys,

I hope you are all well.

Recently I set up these policies for my AVD env:

Set time limit for active but idle Remote Desktop Services sessions - Disabled

Set time limit for active Remote Desktop Services sessions - Disabled

Disconnect remote session on lock for legacy authentication - Disabled

Disconnect remote session on lock for Microsoft identity platform authentication - Disabled

The result is that the after some idle time session is not completely disconnected but AVD is being locking out, and that is good but - from lock screen I can't log-in again - I received info that the password is incorrect. In event viewer I see: Event ID 4673. From that place I can disconnect session, restart machine or add additional keyboard layout -> after I click "Update" I am being moved to Desktop, but still poor solution.

Password is definitely correct, account is not being locked out/disabled.

All machines are Entra ID Joined.

Any ideas?

Best regards,

Damian

1 Reply

  • Believe privilege-related issue by referring to Event ID 4673, you may verify on Entra ID Authentication, GPO, even Event logs to drill down the case. For next you may consider resetting AVD Session Host.

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