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jholmquist's avatar
jholmquist
Copper Contributor
May 11, 2023

AVD remote desktop app showing on screen but not responding to clicks until you minimize/maximize

Over the past couple months and more recently we have had users report issues when opening up office apps as well as other non Microsoft apps from the remote desktop client to access AVD apps.  The w...
huddie's avatar
huddie
Copper Contributor
Has anyone discovered a solution to this ? What's the cause ? Could it possibly be caused by Microsoft issuing a defective change / update to the Azure platform ?
DBR14's avatar
DBR14
Iron Contributor
Jul 17, 2023

huddie is the user on the most current version of the AVD Client? We had 1 users with this for about a day, and then it went away. No other reports. But we keep our clients on the latest releases. They were using a Wireless Logitech Keyboard.

  • huddie's avatar
    huddie
    Copper Contributor
    Jul 18, 2023
    Thanks DBR14. By 'AVD Client' I think you mean the Remote Desktop app. I'm still experiencing this problem and I'm on the latest version (details below). In fact, since my SysAdmin colleagues and I discovered this issue, we have been keeping said client up-to-date. I updated it again yesterday and experienced the same issue this morning.

    [Window Title]
    Remote Desktop

    [Content]
    Your connection quality is good and UDP is enabled.

    [^] Hide details [Send Diagnostics] [Disconnect] [OK]

    [Expanded Information]
    Timestamp (UTC): 2023-07-18T09:02:02.314Z
    Activity ID: ***

    [Client details]
    Client version: 1.2.4419.0 (x64)
    Local OS: Windows 10 Home x64 (10.0, Build 22621)

    [Network details]
    Transport protocol: UDP
    Round-trip time: 23 ms
    Available bandwidth: Greater than 239 Mbps
    Frame rate: 0 FPS

    [Remote computer details]
    Remote session type: RemoteApp
    Gateway name: Not in use
    Gateway log-on method: Not in use
    Remote computer: ***
    Identity verification method: NTLM

    • DBR14's avatar
      DBR14
      Iron Contributor
      Jul 18, 2023

      huddie correct, AVD Client = Remote Desktop Client, but since there's 2 versions of it, I say AVD client to avoid the confusion.

       

      I would suggest you use the ADMX template for AVD and get off the UDP stream and onto TCP and see if that helps. We have not had the mass disconnection issues or this weird non-response issue since doing this.

       

      Some say your users will see a delay in responsiveness due to the change from UDP to TCP, but we actually saw an improvement.

    • jholmquist's avatar
      jholmquist
      Copper Contributor
      Aug 01, 2023
      We are still experiencing this issue while also keeping the AVD client up to date. We have had a ticket opened with Microsoft since May with no response yet
      • spicehead's avatar
        spicehead
        Copper Contributor
        Aug 02, 2023

        Exact same issue started for us last week with one app. Today, 3 more users reported the same issue with another app. The app just gets stuck and frozen on top left of the screen - unable to interact with the app unless minimized and then maximized.

        Tried disabling UDP, tried older version of AVD client, reimaged the app host - nothing helped. 

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