Forum Discussion
AVD remote desktop app showing on screen but not responding to clicks until you minimize/maximize
Over the past couple months and more recently we have had users report issues when opening up office apps as well as other non Microsoft apps from the remote desktop client to access AVD apps. The w...
Has anyone discovered a solution to this ? What's the cause ? Could it possibly be caused by Microsoft issuing a defective change / update to the Azure platform ?
huddie is the user on the most current version of the AVD Client? We had 1 users with this for about a day, and then it went away. No other reports. But we keep our clients on the latest releases. They were using a Wireless Logitech Keyboard.
- Thanks DBR14. By 'AVD Client' I think you mean the Remote Desktop app. I'm still experiencing this problem and I'm on the latest version (details below). In fact, since my SysAdmin colleagues and I discovered this issue, we have been keeping said client up-to-date. I updated it again yesterday and experienced the same issue this morning.
[Window Title]
Remote Desktop
[Content]
Your connection quality is good and UDP is enabled.
[^] Hide details [Send Diagnostics] [Disconnect] [OK]
[Expanded Information]
Timestamp (UTC): 2023-07-18T09:02:02.314Z
Activity ID: ***
[Client details]
Client version: 1.2.4419.0 (x64)
Local OS: Windows 10 Home x64 (10.0, Build 22621)
[Network details]
Transport protocol: UDP
Round-trip time: 23 ms
Available bandwidth: Greater than 239 Mbps
Frame rate: 0 FPS
[Remote computer details]
Remote session type: RemoteApp
Gateway name: Not in use
Gateway log-on method: Not in use
Remote computer: ***
Identity verification method: NTLM- We are still experiencing this issue while also keeping the AVD client up to date. We have had a ticket opened with Microsoft since May with no response yet
