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jholmquist's avatar
jholmquist
Copper Contributor
May 11, 2023

AVD remote desktop app showing on screen but not responding to clicks until you minimize/maximize

Over the past couple months and more recently we have had users report issues when opening up office apps as well as other non Microsoft apps from the remote desktop client to access AVD apps.  The w...
huddie's avatar
huddie
Copper Contributor
Jul 03, 2023

We're seeing this problem too, but with Remote Desktop Connection running as a published application in an AVD host. Accessing it from home. Details from the Remote Desktop Win32 (not UWP) app I'm using are provided below. All machines involved are fully patched and up-to-date.

 

Has anyone figured out what causes this and how to fix it ?  My colleague actually built a new AVD host / jump box and it's still the same.

[Expanded Information]
Timestamp (UTC): 2023-07-03T14:04:47.879Z
Activity ID: 12a60ff1-1895-4353-87af-379ede880000

[Client details]
Client version: 1.2.4337.0 (x64)
Local OS: Windows 10 Home x64 (10.0, Build 22621)

[Network details]
Transport protocol: UDP
Round-trip time: 23 ms
Available bandwidth: 91.98 Mbps
Frame rate: 0 FPS

[Remote computer details]
Remote session type: RemoteApp
Gateway name: Not in use
Gateway log-on method: Not in use
Remote computer: xxxxx.xxxxx.co.uk
Identity verification method: NTLM

  • ATWVD's avatar
    ATWVD
    Copper Contributor
    Jul 13, 2023

    We are seeing same issues with two different host pools.

     

    Windows 10 Enterprise multi-session latest updates

    Windows 10 PCs with Remote Desktop Client 1.2.4337.0

     

    Applications affected:
    Office (Word)
    Power BI Desktop

    Last 2 months

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