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KevHal's avatar
KevHal
Iron Contributor
Jun 17, 2022

AVD Heartbeat threshold error

Hi,

We recently moved a client from Citrix to AVD. We believe we've got them settled but we have a constant battle with them stating they get disconnected.  The client referenced that Citrix seems to work a lot better than AVD which is a bit of a downer to be honest.

Looking at insights gateway the one thing that pops out is the ConnectionBrokenMissedHeartbeatThresholdExceeded (267) error, looking at the session hosts, and at the specific time the user got this error message nothing is posted into the event logs. 

 

We also see this at other clients, is this a red herring or is it something that needs further looking at.

Is this heartbeat back to AVD to show availability?

Can the threshold be changed?

Any diagnostics I can be looking at, all AVD Gateways are available and accessible from the session hosts. No errors in the event logs that I can see.

 

Really want to improve the experience of AVD for the customer.

 

Thanks.

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