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YannickHmog's avatar
YannickHmog
Copper Contributor
May 28, 2025

AVD - Sign-in issues with O365 applications

Hi everyone Our AVDs are currently running on Windows 10 22H2 (Build 19045.5854) For some time now, our users have been experiencing issues signing in to certain Office 365 applications, especially ...
AVD Hosts
office 365
onedrive
outlook
hariskhurshid's avatar
hariskhurshid
MCT
May 29, 2025

Hi YannickHmog​ 

Kindly perform the below steps and check.

  1. Disabled or misconfigured TLS protocols (especially TLS 1.2).
  2. Corrupt SCHANNEL components (the Windows library responsible for TLS/SSL).
  3. Outdated or mismatched Office or Windows updates.
  4. Credential Manager corruption or cached login issues.
  5. Group Policy or registry restrictions affecting cryptographic protocols.
  6. TLS 1.2 is required for modern Microsoft 365 services. 
  7. Update Windows and Office
  8. Ensure all AVD hosts have the latest cumulative updates for Windows 10 22H2. Some builds have known TLS bugs that are patched in later updates.
  9. Reset WinHTTP and Schannel Settings
  10. Clear Office Sign-in Cache / Credentials
  11. Lastly, Rebuild or Redeploy the Host Pool Image                                                                                                          . If the issue persists, then let me know your current patch level and how Office is deployed.

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