Forum Discussion

DP305's avatar
DP305
Copper Contributor
Dec 22, 2022

AVD - Disconnects throughout the day

Hi,   We have been running on a AVD environment for quite a while now, since a few months our client has been experiencing constant disconnects, sometimes there is a day they have no issues, then t...
guptapankaj8's avatar
guptapankaj8
Brass Contributor
Nov 02, 2023
Just uninstall Zscaler and try. I hope this will have less disconnect.
AnkurPuri's avatar
AnkurPuri
Copper Contributor
Nov 08, 2023
I cannot uninstall Zscaler as it's installed by Client admin team and is mandatory
  • AnkurPuri's avatar
    AnkurPuri
    Copper Contributor
    Dec 03, 2023
    Yes, I also tried using the URL for 2-3 days, but it didn't help much. I have asked the infra team to raise a ticket with Microsoft to get it resolved.
  • guptapankaj8's avatar
    guptapankaj8
    Brass Contributor
    Nov 24, 2023
    Did u tried accessing it via AVD Web URL? https://client.wvd.microsoft.com/arm/webclient/index.html If it's working fine with URL?
  • AnkurPuri's avatar
    AnkurPuri
    Copper Contributor
    Nov 24, 2023

    Hi guptapankaj8 , I also tested connecting to my AVD using my personal Macbook, I don't have any firewall applications like Zscaler or Netskope on my laptop, still I got frequent disconnections. 

     

    Could you suggest what else should I try?

     

    Regards
    Ankur

  • guptapankaj8's avatar
    guptapankaj8
    Brass Contributor
    Nov 08, 2023
    Then contact them and inform them to test it without Netskope.

    https://community.netskope.com/t5/Next-Gen-Secure-Web-Gateway-SWG/Windows-365-or-Azure-Virtual-Desktop-and-Netskope-Client-Best/td-p/2806