Forum Discussion
AVD - Disconnects throughout the day
Hi, We have been running on a AVD environment for quite a while now, since a few months our client has been experiencing constant disconnects, sometimes there is a day they have no issues, then t...
AnkurPuri Which Remote Desktop client Version user having? You found same disconnect on WEB URL also?
guptapankaj8 I am using 1.2.4677.0 (x64) version of remote desktop client. I tried using web client as well but still faced disconnections.
- Bhardwaj-vikas
Help me understand your comment a bit further please... If traffic were not bypassed, would you ever get a connection through zscaler? if you have ZCC client on you environment than keep one thing in mind MS AVD traffic could not travers through to any proxy . You have to bypass the traffic through and VPN bypass .
- Yes, I also tried using the URL for 2-3 days, but it didn't help much. I have asked the infra team to raise a ticket with Microsoft to get it resolved.
- Did u tried accessing it via AVD Web URL? https://client.wvd.microsoft.com/arm/webclient/index.html If it's working fine with URL?
Hi guptapankaj8 , I also tested connecting to my AVD using my personal Macbook, I don't have any firewall applications like Zscaler or Netskope on my laptop, still I got frequent disconnections.
Could you suggest what else should I try?
Regards
Ankur- Then contact them and inform them to test it without Netskope.
https://community.netskope.com/t5/Next-Gen-Secure-Web-Gateway-SWG/Windows-365-or-Azure-Virtual-Desktop-and-Netskope-Client-Best/td-p/2806 - I cannot uninstall Zscaler as it's installed by Client admin team and is mandatory
- Just uninstall Zscaler and try. I hope this will have less disconnect.
- Please see my responses -
1- I have faced it from home as well as office.
2- It's very good. When I click on Connection details, it always says very good. Only when it disconnects, the speed goes from good to bad within 1 sec.
3- Yes
4- Microsoft Defender
5- We have ZScaler - There are mutiple things needs to be considered also.
1) User working from office or HOME?
2) What is the Internet speed?
3) Are they having stable internet?
4) Which Antivirus they having?
5) Is there any tool installed on Endpoints i.e. Netskope etc.?
