Forum Discussion
AVD - Disconnects throughout the day
Hi, We have been running on a AVD environment for quite a while now, since a few months our client has been experiencing constant disconnects, sometimes there is a day they have no issues, then t...
We have seen the same problem for a long time in Europe West. We have a open case with MS Support since august.
I don't believe the BrokenMissedHeartbeat registry key makes any difference (we had it in production for a while). It doesn't fix the problem, it will only give you less error-messages in your logs.
ConnectionFailedServerDisconnect is normally a problem on MS side and not on customer side like ConnectionFailedClientDisconnect. We have been in contact with another customer in the same region who see the mass-disconnects at the exact same time as us.
Do you have an open case with MS on this? If not, I think it is a good idea to have as many customers as possible to create a support ticket.
I don't believe the BrokenMissedHeartbeat registry key makes any difference (we had it in production for a while). It doesn't fix the problem, it will only give you less error-messages in your logs.
ConnectionFailedServerDisconnect is normally a problem on MS side and not on customer side like ConnectionFailedClientDisconnect. We have been in contact with another customer in the same region who see the mass-disconnects at the exact same time as us.
Do you have an open case with MS on this? If not, I think it is a good idea to have as many customers as possible to create a support ticket.
Hi Henrik,
We currently also have an open case with Microsoft on this, but we haven't gotten any further in the last months.
We also operate out of the West Europe region, sadly there is nothing we can pinpoint as the issue since it happens so randomly and doesn't generate many error messages where we can dig deeper.
The Heartbeat reg key was also another attempt to see if it fixes anything, sadly it didn't.
We currently also have an open case with Microsoft on this, but we haven't gotten any further in the last months.
We also operate out of the West Europe region, sadly there is nothing we can pinpoint as the issue since it happens so randomly and doesn't generate many error messages where we can dig deeper.
The Heartbeat reg key was also another attempt to see if it fixes anything, sadly it didn't.
Interesting that you see the same En1gma13. The majority of our users use Windows Remote Desktop client. Are your users located in the same country as the Azure region? Ireland or Holland? The symptoms we see with our users is that hundreds of users are disconnected within the same minute.
