Forum Discussion

OffColour1972

Brass Contributor

Jan 14, 2020

AppReadiness Service and Black Screen

The whole Appreadiness service and black screen issue has been floating around for a couple of years now, but it's now raised its head again in WVD, at least where we're using FSLogix. We have tw...

OffColour1972

Brass Contributor

Jan 15, 2020

I've dug into this a little more.
During the black screen, if I kill the App Readiness service then the black screen instantly disappears.
Given that App Readiness should only run during the first log on of a new user, I think that it's kicking in before the FSLogix profile has fully mounted, i.e. :
Windows 10 thinks it's a new user
AppReadiness triggers
Profile container fully mounts
Appreadiness clashes with the now mounted profile.

Greig Ritchie

Copper Contributor

Feb 13, 2020

Have you found any fixes for this. I'm running 1909 and have the same issues at the moment. If I disable AppReadiness the login process is pretty much instant. I don't understand why things can be running smoothly then all of a sudden this issue occurs.

eheiger
Copper Contributor
Apr 13, 2020
Greig Ritchie we are having the same exact issue it appears with black screen at login that takes 5min or so to go away before our wvd desktop loads. Were you able to resolve? I plan to open a ticket.

Thanks,
Ed
- Philworsley2
  Copper Contributor
  May 06, 2020
  Hi there, we are having the same issues as well. Any clues gratefully received.
  
  Phil
  - eheiger
    Copper Contributor
    May 06, 2020
    Philworsley2 it seems our problem just disappeared. Microsoft setup our hosts to perform a memory dump for when it happens and it has not returned! This is what they said "Checking information we have available it appears that this issue can appear because of issues with updates or even because of FSLogix" So maybe some updates came through and fixed our issue? I don't know but I'm just hoping the problem fixed itself.
    
    Best,
    Ed