Forum Discussion
Anyone experiencing session hosts becoming unavailable at random
Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.
- Users get kicked out of their session and cannot reconnect.
- The user sessions are still marked as Active/Disconnected according to the Azure portal.
- We cannot RDP to the session host through the internal network.
After we shutdown and reboot the session host, everything will work fine again.
We noticed the following notable things:
- There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
- Since the 28th of October Event Viewer is getting spammed by the following warning:
- Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
- Unexpected last recorded state
- Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
- The "Remote Desktop Services Infrastructure Agent" has been updated on the 25th of October, to version 1.0.5555.1008
- The "Remote Desktop Services SxS Network Stack" has been updated on the 31st of October, to version 1.0.2208.17300
- This is also the first day that we experienced the problem.
I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?
92 Replies
- Hi,
we had also the same Problem yesterday on 2 out of 5 Session Hosts.
Also created a MS Ticket.
Has anyone heared something from the microsoft yet? Same here, I have one version with 1.0.5555.1008 that works fine and the other one with 1.0.5555.1200 is always failing...
- Strange
https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-agent
Is not even showing these new versions.- @All Fyi,
Multiple AVD hosts with version 1.0.5555.1008 showing same issues
As testcase we reverted the RD Agent to version 1.0.4739.1000 for one AVD VM, stable for now ...
Yes we had this today for the first. only affecting 1 host out of 10, completely random. all using same agent version 1.0.5555.1008.
We drain bad host and user can log into another one.
Meta Data in East US, VMs in AUS East
This is it man
- We have the same problem here in Belgium....
- We noticed the same issue on multiple tenants. Similar timeframe and same versions of RDAgent and SxS Network Stack.
Did you open a ticket at MS? We noticed this in West Europe and UK West. What Azure region and what is your AV/firewall stack?
- We are running everything in the West Europe region. We don't have any special AV/firewall.
