Forum Discussion
gdglee
Jun 28, 2019Copper Contributor
An internal error occurred / can't connect anymore
We've been running WVD succesfully for a few months, but since this morning my users cannot login anymore. Not through the desktop and not through the webclient. The desktop client returns 'An intern...
- Jul 03, 2019Please set-up a validation pool as we have a fix deployed to the validation pools. Learn here how to set those up: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-validation-host-pool We recommend to make use of Azure Service Health Alerts where you will be notified when the fix is available for production: https://docs.microsoft.com/en-us/azure/virtual-desktop/set-up-service-alerts
evasse
Jul 01, 2019Former Employee
gdglee: thank you for reporting this. We have introduced additional security checks when resolving user identities. In some environments this leads to restricted connectivity due to legacy set-ups. We are reviewing the issue and will update once a solution is available.
Please ensure that you follow as well the following best practice:
- Have a validation host pool set-up to escalate issues before they hit the majority of your users.
- Set-up service alerts to receive health advisories and notification for your subscription.
rhythmnewt
Jul 13, 2019Copper Contributor
evasse Is there any news on the fix? We're unfortunately dead in the water here with synced accounts.