Forum Discussion
Two labels does not appear in outlook
We are at the very beginning of deploying the four sensitivity labels: Public, Internal, Restricted, and Confidential. The labels are visible in Word, Excel, PowerPoint, and other Microsoft 365 apps...
Yes, I checked the tenant settings. Both AzureRMSLicensingEnabled and InternalLicensingEnabled are set to True in Get-IRMConfiguration. I also ran Test-IRMConfiguration for a test user, and it came back with an overall result of PASS. RMS templates were acquired, encryption and decryption were verified successfully, and IRM is confirmed enabled
Great catch ruling out the tenant IRM layer with Nikki's check. Since Test-IRMConfiguration came back clean, the next most likely culprit is policy scope. Have you double-checked that the Exchange workload is explicitly enabled in the label publishing policy itself, and how long ago were these labels created?
I would try making a test label without encryption just for outlook and see if it appears.