Forum Discussion

princzsaharan's avatar
princzsaharan
Copper Contributor
Oct 02, 2026

Two labels does not appear in outlook

We are at the very beginning of deploying the four sensitivity labels: Public, Internal, Restricted, and Confidential. The labels are visible in Word, Excel, PowerPoint, and other Microsoft 365 apps...
microsoft purview
Sensitivity Labels
nikkichapple's avatar
nikkichapple
MVP
Oct 02, 2026

Have you checked your tenant settings and validated that Azure Rights Management and Office Message Encryption (OME) are correctly configured in Exchange Online?

Get-IRMConfiguration | fl *. and check that  AzureRMSLicensingEnabled and InternalLicensingEnabled are TRUE.

You can also test the IRM for a user 

Test-IRMConfiguration -Sender user@domain.com

Get-IRMConfiguration | fl *.

and verify that  AzureRMSLicensingEnabled and InternalLicensingEnabled are TRUE.

 

You can also validate IRM functionality for a user with

Test-IRMConfiguration 

 

See Set up Microsoft Purview Message Encryption | Microsoft Learn for more info

  • princzsaharan's avatar
    princzsaharan
    Copper Contributor
    Oct 02, 2026

    Yes, I checked the tenant settings. Both AzureRMSLicensingEnabled and InternalLicensingEnabled are set to True in Get-IRMConfiguration. I also ran Test-IRMConfiguration for a test user, and it came back with an overall result of PASS. RMS templates were acquired, encryption and decryption were verified successfully, and IRM is confirmed enabled

    • Creativejodielawrance's avatar
      Creativejodielawrance
      Copper Contributor
      Oct 02, 2026

      Great catch ruling out the tenant IRM layer with Nikki's check. Since ⁠Test-IRMConfiguration⁠ came back clean, the next most likely culprit is policy scope. Have you double-checked that the Exchange workload is explicitly enabled in the label publishing policy itself, and how long ago were these labels created?

      I would try making a test label without encryption just for outlook and see if it appears.