Forum Discussion

Vinay's avatar
Vinay
MCT
May 29, 2023

Opeing Encryption Documents other than MS Office mail account

Hi all,   I have a Label and i have set the following configuration:   My query is, is it possible to send a document with that label set to a gmail account user or any other mail.   Or s...
miller34mike's avatar
miller34mike
Steel Contributor
Jun 07, 2023

Hi Vinay 

 

Just following up to see if my previous response helped your issue or if you had any follow-up questions? 

Vinay's avatar
Vinay
MCT
Jun 15, 2023

Hi,miller34mike 

 

This does not work.

 

As i had mentioned, I have a label "Confidential - Authorised", and when i set this label to a word document, i get the following prompt:

Here, I input the gmail account of the user to whom i want to send the document.

 

When the user receive the mail, download the document and try to open the document, he cant open.  He is being asked a Microsoft account.

 

So in such situation what should be done?

Any hint?

 

Thanks,

Vinay