Forum Discussion
ChungNg
Mar 19, 2026Copper Contributor
Purview EXPORTS unreliable and missing "Top-of-information-store" folder
Has anyone noticed an issue where the exported PST files are either empty or missing folders? I don't normally check every PST file that I export, but after hearing from customers that there are eit...
ChungNg
Mar 23, 2026Copper Contributor
Hi Prathista Ilango. I'm exporting emails from 8 custodians, many of which are in the common email threads. So it seems odd that this only happens to half of them. Also, the emails ARE there, but the issue is that the TOIS shows up as a "calendar" folder, so it doesn't show up when you are in the "email" folder.
NOTE - this only started 3 weeks ago. It feels like another situation where a change was made and we're left to try and figure it out. Luckily, enough people are talking about this issue and pointed me to look at the calendar.