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Vinay's avatar
Vinay
Copper Contributor
May 23, 2023

Office 365 documents are not being labelled automatically.

Hi all,

 

I have a scenario where I have created the following labels:

-Public

-Internal

  • Permission: User Group Internal

-Confidential:

       -Confidential - Internal Use  (sub label)

  •    Permission: User Group Confidential

       -Confidential - External Use (sub label)

 

Then i have created the following policies:

-Policy - Public

  • No ecncryption

-Policy - Internal

  • Encryption
  • Default settings for documents​ as "Internal"

-Policy - Confidential Internal

  • Encryption
  • Default settings for documents​ as "None"

I am having the following issue:

1. When a user is only in the group "User Group Internal" a new document is being labelled automatically with label "Internal".  That's ok

 

2. When a user is in both groups "User Group Internal" and "User Group Confidential" and when he is creating a new document (word or excel), the document is not being Labelled automatically.

 

Any guide/help is greatly appreciated.

 

Thanks

Vinay

 

  • miller34mike's avatar
    miller34mike
    May 23, 2023

    Vinay 

     

    Thanks for posting your issue. Based on your description and what is happening, the most likely cause would be the priority you have set your policies to. The "Confidential" policy sounds like it is set as the higher priority policy, which sets the default label to "none", so any user in both the "Confidential" and "Internal" groups will receive the "no default label" setting from the "Confidential" policy.

     

    You can fix this by selecting the check box next to the "Confidential" policy and moving it to "0" using the arrows on the screen, which makes it the lowest priority. See the below image:

     

     

    You can read the information at this link for more information. Please feel free to follow up if this does not resolve the issue.

     

    https://learn.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide#label-policy-priority-order-matters

     

  • miller34mike's avatar
    miller34mike
    Icon for Microsoft rankMicrosoft
    May 23, 2023

    Vinay 

     

    Thanks for posting your issue. Based on your description and what is happening, the most likely cause would be the priority you have set your policies to. The "Confidential" policy sounds like it is set as the higher priority policy, which sets the default label to "none", so any user in both the "Confidential" and "Internal" groups will receive the "no default label" setting from the "Confidential" policy.

     

    You can fix this by selecting the check box next to the "Confidential" policy and moving it to "0" using the arrows on the screen, which makes it the lowest priority. See the below image:

     

     

    You can read the information at this link for more information. Please feel free to follow up if this does not resolve the issue.

     

    https://learn.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide#label-policy-priority-order-matters

     

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