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riverazure
Copper Contributor
Mar 11, 2025

Not able to turn on the Audit Log Search

Dears, 

Can you please help me?

I have an Azure Tenant which has my personal account (email address removed for privacy reasons) as its Onwer. Its the account with which I have created the Tenant. 

Because its a personal account, I have created inside this tenant an Entra ID user : email address removed for privacy reasons

Using this Entra ID user (which is a Global Administrator in the Azure Tenant) , I have logged into the new Purview Portal 

I saw that I was not able to work with the purview functionality that I wish , which is : Information protection. 

I read about the root cause and saw that it was because this Entra User did not have a proper license, hence I have bought one licence : Office 365 E5 EEA (no Teams)

After, I got in again into purview and I was able to create sensitivity labels. 

I was also able to start creating an Auto-Labeling policy, but  when I try to save it. It says that I need to turn on Audit Log Search. I try to do it. 

In Purview, I go to Solutions->Audit and click on Search. But I receive the message "Sorry we're having trouble finding out if activity is being recorded"

I click on the button "Start Recording user and admin activity" and I still see the same message.

What Can I do to start this?

Thank you, Pedro


P.S - I have in the azure tenant, for this Entra Id user,   Global Administrator permissions and Compliance Administrator Permissions and Security Administrator permissions.

 

 

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