Forum Discussion
Need help with MSIP Scanner
Hello Ankit, Thank you so much for the reply! I think our scanner has a few issues and we resolved at least one of them. Our scanner was stuck, and clearing the files in %LocalAppData%\\Microsoft\\MSIP\\mip\\<processname>\\mip, then running start-scannerDiagnostics -ResetConfig and then finally running start-scan -reset seems to have helped it along. We can now run scans and they will complete, however there is still an issue with the results. The content scan job results show it's essentially failing on every file and in the logs it show "Failed, Repository configuration incorrect. No action to apply" even though we have set "Info types to be discovered - ALL" and I know for certain there are SSN's and other sensitive files in this location. We do not have any DLP Rules configured at this time, and don't want to take action on the files. Our hope is that we can use the scanner to identify sensitive information types, and add their record to the Information Protection Activity Explorer, and then export this to a spreadsheet to manually work with customers to delete their files.
We are looking fantastic now, everything is working, and the issue was exactly as you described and we found some additional details here https://alberthoitingh.com/2020/12/08/handeling-errors-information-protection-scanner/
We did not have the setting "Label files based on content" enabled because I thought it would mess with the files, but turns out, this is required for the scanner to inspect the files for sensitivity types.
- Ankit365May 30, 2025Brass Contributor
Glad it worked.. 🙂