Forum Discussion
Microsoft Purview - Free to Enterprise Account Not Working
I want to utilize the Enterprise account type of Microsoft Purview by using the Microsoft 365 E5 Compliance trial. I have enabled the Microsoft 365 E5 Compliance license along with a Microsoft 365 E3 license for a couple of different users. When I log into Purview as either of the users, it still shows the Free version, and I cannot work with many features due to this limitation, i.e. Data Map. I have tried Edge, Chrome, and Safari, cleared cookies, and restarted the computer several times. It has been more than 5 days, which should be plenty of time for replication to occur. The user accounts being used have Global Administrator, Compliance Administrator, Purview Administrator, Data Source Administrator, Data Governance, and Data Catalog Curator permissions. Additionally, I also started a Microsoft 365 E5 license trial, but it still won't switch from the Free Purview account.
NickDoughtyMicrosoft
You should be able to upgrade the Purview account to Enterprise in the account setting page, however if there are already existing Purview accounts then there maybe additional steps to pick one to become the default or if you do not have one you will have to provide Azure subscription information so an account can be created. https://learn.microsoft.com/en-us/purview/upgrade#upgrade If you are still not able to upgrade please open a support ticket.