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Sunrise2924's avatar
Sunrise2924
Copper Contributor
Nov 01, 2024

Can't assign confidential sensitivity label - The label selected is unavailable in office on the web

Hello All,

I've been experiencing following issue, whenever I try to assign  a confidential sensitivity label (which is the highest label in my case) to a doc in MS 365 or sharepoint I'm getting following error ( details of error, key config settings of the label and policy are listed below):

Note: I'm able to assign other lower level sensitivity labels on the web, but not confidential label

 

Appreciate any help in resolving this issue.

 

Error when assigning confidential label to a doc:

Error

Confidential Label key settings:

Following is the main config 

 

 

 

Policy label key settings:

Confidential label has been correctly published to a policy as show below

I'm one of the user with the ability to create and assign labels.

 

 

  • Nothing wrong with your configuration, thats correct. When you choose "Let user assign permissions .." to access control, you cannot applied the label on office web. Only worked if you opened on office apps, because you should enter the username to give permissions to them. 

  • Fiani's avatar
    Fiani
    Copper Contributor

    Nothing wrong with your configuration, thats correct. When you choose "Let user assign permissions .." to access control, you cannot applied the label on office web. Only worked if you opened on office apps, because you should enter the username to give permissions to them. 

    • Sunrise2924's avatar
      Sunrise2924
      Copper Contributor

      Thanks for the confirmation. After trying couple of times, I've come to same conclusion. Since permissions need to be applied on the office app to respective user/s.

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