sensor service fails to start

Hello, i've installed MDI on all of our domain controllers and everything went fine. I am trying to install MDI our Entra connect server and our certificate authority server (which are not domain controllers) and the service is continually failing to start. Could someone please point me in the right direction on how to rectify this? I've tried:

1. recreating the service account (3x),
2. checking the service account with Test-ADServiceAccount (works fine from both member servers)
3. verified the service account is given the right to log on as service.

The error log is very vague:

2025-11-13 19:05:30.0968 Error DirectoryServicesClient+<CreateLdapConnectionAsync>d__49 Microsoft.Tri.Infrastructure.ExtendedException: CreateLdapConnectionAsync failed [DomainControllerDnsName={FQDN of DC}]
   at async Task<LdapConnection> Microsoft.Tri.Sensor.DirectoryServicesClient.CreateLdapConnectionAsync(DomainControllerConnectionData domainControllerConnectionData, bool isGlobalCatalog, bool isTraversing)
   at async Task<bool> Microsoft.Tri.Sensor.DirectoryServicesClient.TryCreateLdapConnectionAsync(DomainControllerConnectionData domainControllerConnectionData, bool isGlobalCatalog, bool isTraversing)
2025-11-13 19:05:30.1124 Error DirectoryServicesClient Microsoft.Tri.Infrastructure.ExtendedException: Failed to communicate with configured domain controllers [ _domainControllerConnectionDatas={FQDN of DC}]
   at new Microsoft.Tri.Sensor.DirectoryServicesClient(IConfigurationManager configurationManager, IDirectoryServicesDomainNetworkCredentialsManager domainNetworkCredentialsManager, IDomainTrustMappingManager domainTrustMappingManager, IRemoteImpersonationManager remoteImpersonationManager, IMetricManager metricManager, IWorkspaceApplicationSensorApiJsonProxy workspaceApplicationSensorApiJsonProxy)
   at object lambda_method(Closure, object[])
   at object Autofac.Core.Activators.Reflection.ConstructorParameterBinding.Instantiate()
   at void Microsoft.Tri.Infrastructure.ModuleManager.AddModules(Type[] moduleTypes)
   at new Microsoft.Tri.Sensor.SensorModuleManager()
   at ModuleManager Microsoft.Tri.Sensor.SensorService.CreateModuleManager()
   at async Task Microsoft.Tri.Infrastructure.Service.OnStartAsync()
   at void Microsoft.Tri.Infrastructure.TaskExtension.Await(Task task)
   at void Microsoft.Tri.Infrastructure.Service.OnStart(string[] args)