ATA download activities failed

Question

I've searched on a user and would like to download a report of their activity, but when I click on the Download activities button I just get an error message "Failed to download". I can download the pre-defined reports successfully, just not user activities. I've tried both from a workstation and on the ATA Center server itself, as well as with different browsers. Not sure how to go about troubleshooting this.

eliofek · Answer

On which ATA version?

dan prill · Answer

We are on version 1.9.7312.32791

eliofek · Answer

We fixed an issue that looks very similar to what you describe in 1.9 update 1.
Please upgrade and see if it resolves the problem:
https://www.microsoft.com/en-us/download/details.aspx?id=56725

dan prill · Answer

I installed Update 1 this morning and I still got the Failed to download error. However, in looking at the Microsoft.Tri.Center.log file&nbsp;I noticed an error that made me try filtering my results. After I did that the report downloaded fine. It seems that leaving the filter a the default of all activities resulted in the error when attempting to download.&nbsp;

eliofek · Answer

Can yo share the error details from the log including the call stack (from the latest failure on 1.9.1) ?

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ATA download activities failed

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