Forum Discussion

Copper Contributor

Jul 25, 2018

ATA download activities failed

I've searched on a user and would like to download a report of their activity, but when I click on the Download activities button I just get an error message "Failed to download". I can download the ...

EliOfek

Microsoft

Jul 25, 2018

On which ATA version?

Dan Prill

Copper Contributor

Jul 27, 2018

We are on version 1.9.7312.32791

EliOfek
Microsoft
Jul 27, 2018
We fixed an issue that looks very similar to what you describe in 1.9 update 1.

Please upgrade and see if it resolves the problem:

https://www.microsoft.com/en-us/download/details.aspx?id=56725
- Dan Prill
  Copper Contributor
  Jul 30, 2018
  I installed Update 1 this morning and I still got the Failed to download error. However, in looking at the Microsoft.Tri.Center.log file I noticed an error that made me try filtering my results. After I did that the report downloaded fine. It seems that leaving the filter a the default of all activities resulted in the error when attempting to download.
  - EliOfek
    Microsoft
    Jul 30, 2018
    Can yo share the error details from the log including the call stack (from the latest failure on 1.9.1) ?