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Roger Roger's avatar
Roger Roger
Iron Contributor
Feb 28, 2020

we couldn't create the test subscription. Commerce Account is Null

Hi experts
i have created an azure account for a user in EA portal(https://ea.azure.com/manage/account/accountlist).
When user is trying to create a subscription user is getting the below error

Failed to create the subscription TEST
sorry, we couldn't create the test subscription. Commerce Account is Null

api management
App Services
azure
    • OmegaDeb's avatar
      OmegaDeb
      Copper Contributor
      Apr 17, 2020

      Having a similar issue

      Have an Azure account with two directories

      Logging in as the account owner into the original directory, I can create subscriptions.  If I change directories to the most recently create one.  I get the same error about the Commerce Account.

      To work around it, I created the subscription in the original directory, and then moved it into the new one.

       

      Would be nice to know the reason for this.

      • NateKing's avatar
        NateKing
        Copper Contributor
        May 07, 2020

        OmegaDeb 

         

        I also am having this issue.  I am currently doing the same work around of creating in a different AD Tenant, and then transferring to the current AD and handling things that way.  It's a slow process. 

    • Nathan_King's avatar
      Nathan_King
      Copper Contributor
      Aug 26, 2020

      No solution yet.  The response from support is basically:
      A) This is something that is setup during creation and cannot be altered by the users.
      B) If the user creating the subscription comes from another AD, there becomes a conflict of the payer information, and an error is produced.  A local account owner, something not related to the other other AD, might be able to create subscriptions.  (No luck with this yet)

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