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katerina_shchuka's avatar
katerina_shchuka
Copper Contributor
Oct 28, 2025

URGENT: Accidental Deletion of Microsoft Clarity Project - Manual Restoration Request

Hello Microsoft Clarity Support Team,

I am writing to request the manual restoration of a project that was accidentally deleted from our account. We urgently need to retrieve the historical session data for business continuity.

I attempted to contact support via the email alias, but my messages to email address removed for privacy reasons were rejected with a 550 5.7.124 error ("Sender not allowed"), which is why I am utilizing this forum for immediate assistance.

Please find the necessary project details below:

  • Account Email: email address removed for privacy reasons
  • Deleted Project Name (Exact): Aste Helsinki new
  • Date/Time of Deletion: October 22, 2025, 12:51 AM Finland time (EEST)

Could you please confirm if a manual restoration from your backend archives is possible for this specific project?

Thank you for your prompt attention to this critical issue.

Best regards,
Kateryna Shchuka
Aste Helsinki

azure

1 Reply

  • Surya_Narayana's avatar
    Surya_Narayana
    MCT
    Oct 28, 2025

    hi katerina_shchuka​ sry to hear about the accidental deletion of your Clarity project “Aste Helsinki new”. As checked the official Clarity documentation and, unfortunately, found this key note:

    https://learn.microsoft.com/en-us/clarity/setup-and-installation/getting-started 

    “Once you delete a project, you will not be able to recover any data associated with that project.”

    What this means for you:

    The project and its session data are permanently removed from Clarity when deleted by an Admin.

    Because of this, manual backend restoration is not supported under standard Clarity operations.

    If the data is critical, you might consider whether you previously exported any reports, recordings, or analytics from Clarity, since that may be the only available access to the lost information.

    Next steps you can take:

    Contact Microsoft Support and request a verification of any archival/back-end options (though these are rare) — share the details you provided (account email, project name, deletion date/time).

    Ask whether there was any backup retention at the service level for your tenant (some enterprise agreements may offer extended data retention).

    For the future: implement a regular export / backup process for Clarity session data, so you have a local copy of critical reports.

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