Forum Discussion
Unable to login my account
I have unable to access the account and it says "Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin."
I have setup all my payment details. and already bank has created the mandate with huge amount. I am bit worried. Please help me to login to my account and also help me to remove the my payment details if in case I am unable to login to portal.
Did you enable security defaults or conditional access?
Are you the only admin under your O365 account? If yes, may need to contact Microsoft for the support
- I have contacted the support team, told me to raise my question here
- may be I have conditional access, its company laptop and also I have enrolled for free 30 days account with my company id.
Most likely you have enabled a conditional access policy to enforce validation of compliant device.
That means that the device you are trying to sign in from, must be registrered or joined to Intune.
Also worth mention, that Microsoft Edge supports this feature natively, but Firefox and Google Chrome would need an extension install to support this.
Did you create any emergency access account?- I tried in Microsoft Edge however I was not able to login to the instance, btw how to create emergency access account?
- Hi. It would require that you gained access to your tenant again. But once you have regained access, have a look at Microsoft documentation on the topic: https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/security-emergency-access
I also have a guide of my own for setting up Emergency Access Accounts: https://www.chkja.dk/2024/06/30/manage-emergency-access-accounts-in-microsoft-entra-id-break-glass/
