Forum Discussion
Unable to add IT Pro Cloud Essentials
I have had another bash at this today with AzureSupport, not sure what to make of it, here is what they said - Can you advise if you are receiving updates through the related incident (confirmed previously through DM)?
Since your last update on Tuesday Dhanushka Vithanage, have they followed it up at all with your support request?
Hi Cian,
Thanks for the update, had several hectic days so could not put any time on this. They want to log into my system to check so left details to schedule a remote session.
-Dhanushka
- log into your system? your computer?
- Cian Allner , Yes I am sure your efforts must have made MS support look further into this issue because earlier they were playing a different note so once again thanks a lot for all your time and efforts.
This makes no sense! You shouldn't authorize that. Be very carefull !
Dhanushka Vithanage wrote:Cian Allner, Yes I am sure your efforts must have made MS support look further into this issue because earlier they were playing a different note so once again thanks a lot for all your time and efforts.
Thanks for the latest info. Glad they are communicating with you and I hope that the remote session is the breakthrough and this can then be quickly resolved for you. Not sure my advocating has made much difference but I think it was worth trying. More importantly, soon, assuming they come through, you will have IT Pro Cloud Essentials on your account, which will be great!
