Forum Discussion

Brass Contributor

Mar 12, 2017

Unable to add IT Pro Cloud Essentials

Hello All, I started Azure with the free trial and once its expired added a pay as you go subscription. When I try to add IT Pro Cloud Essential or Visual Studio Dev subscriptions it does no...

azure

Dhanushka Vithanage

Brass Contributor

Mar 15, 2017

Hi Cian,

Yes, I got a reply from Azure support, after over 48 hours of non-activity of what so ever stating that it was the off day for the assigned engineer.

Then he asked me if I was trying to add the IT pro Cloud Essentials subscription even though I have clearly mentioned that starting from my original request. After me replying "Yes" to that question then again there is no response for the last 9 hours.

This is taking way too much time and effort not only myself but of the others such as Cian and I do not understand why and if someone who is responsible for the Azure support team is monitoring these forums, I would like them to provide me with an answer for these huge delays.

-Dhanushka

Cian Allner

Silver Contributor

Mar 17, 2017

I have had another bash at this today with AzureSupport, not sure what to make of it, here is what they said - Can you advise if you are receiving updates through the related incident (confirmed previously through DM)?

Since your last update on Tuesday Dhanushka Vithanage, have they followed it up at all with your support request?

Dhanushka Vithanage
Brass Contributor
Mar 17, 2017
Hi Cian,

Thanks for the update, had several hectic days so could not put any time on this. They want to log into my system to check so left details to schedule a remote session.

-Dhanushka
- Miguel Lobato
  Iron Contributor
  Mar 19, 2017
  log into your system? your computer?
  - Dhanushka Vithanage
    Brass Contributor
    Mar 19, 2017
    Cian Allner , Yes I am sure your efforts must have made MS support look further into this issue because earlier they were playing a different note so once again thanks a lot for all your time and efforts.
    
    Miguel Lobato , yes they want to remote into my PC , I have no idea why but I will go along and update here about the outcome.
    
    -Dhanushka
- Cian Allner
  Silver Contributor
  Mar 18, 2017
  Thanks for the latest info. Glad they are communicating with you and I hope that the remote session is the breakthrough and this can then be quickly resolved for you. Not sure my advocating has made much difference but I think it was worth trying. More importantly, soon, assuming they come through, you will have IT Pro Cloud Essentials on your account, which will be great!