Forum Discussion
Unable to add IT Pro Cloud Essentials
A quick update, I have passed on the support ticket number to the guys at AzureSupport that Dhanushka Vithanage had previously logged, with a recap and they got back to me very quickly - We see that the engineer is working on this currently and you should see more soon.
So hopefully not too much longer now!
Hi Cian,
Yes, I got a reply from Azure support, after over 48 hours of non-activity of what so ever stating that it was the off day for the assigned engineer.
Then he asked me if I was trying to add the IT pro Cloud Essentials subscription even though I have clearly mentioned that starting from my original request. After me replying "Yes" to that question then again there is no response for the last 9 hours.
This is taking way too much time and effort not only myself but of the others such as Cian and I do not understand why and if someone who is responsible for the Azure support team is monitoring these forums, I would like them to provide me with an answer for these huge delays.
-Dhanushka
I have had another bash at this today with AzureSupport, not sure what to make of it, here is what they said - Can you advise if you are receiving updates through the related incident (confirmed previously through DM)?
Since your last update on Tuesday Dhanushka Vithanage, have they followed it up at all with your support request?
Hi Cian,
Thanks for the update, had several hectic days so could not put any time on this. They want to log into my system to check so left details to schedule a remote session.
-Dhanushka
- log into your system? your computer?
