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Dhanushka Vithanage's avatar
Dhanushka Vithanage
Brass Contributor
Mar 12, 2017

Unable to add IT Pro Cloud Essentials

Hello All,   I started Azure with the free trial and once its expired added a pay as you go subscription.   When I try to add IT  Pro Cloud Essential or Visual Studio Dev subscriptions it does no...
azure
Dhanushka Vithanage's avatar
Dhanushka Vithanage
Brass Contributor
Mar 12, 2017

Hello Cian,

 

Thanks a bunch, really appreciate your efforts.  Is there anything that I need to from my end or are they going to contact me over this post?

 

Regards,

Dhanushka

 

 

Cian Allner's avatar
Cian Allner
Silver Contributor
Mar 12, 2017

Hi Dhanushka, good question, that wasn't so clear, to be honest.  I did ask them if I could relay a message from them via this discussion to you but nothing was forthcoming.  I'll ping them again tomorrow and see if anything comes out of it.  Either way, it sounded like there were going to pass your details on to the appropriate team to hopefully get this moving.

  • Dhanushka Vithanage's avatar
    Dhanushka Vithanage
    Brass Contributor
    Mar 12, 2017

    Hi Cian,

     

    No problem, once again thanks for your help, I will let you know if they contact me in the meantime.

     

     

    Regards,

    Dhanushka

    • Cian Allner's avatar
      Cian Allner
      Silver Contributor
      Mar 13, 2017
      I asked AzureSupport for an update a short while ago and they came back with this - We have raised this internally so that an engineer can respond..

      Hopefully they can sort it out, so hang tight.
      • Dhanushka Vithanage's avatar
        Dhanushka Vithanage
        Brass Contributor
        Mar 13, 2017

        Hi Cian,

         

        Thanks again for your help.

         

        Do you want me to PM the Azure ticket number, the subscription in question is not under this email address/user name.

         

        -Dhanushka

    • Miguel Lobato's avatar
      Miguel Lobato
      Iron Contributor
      Mar 12, 2017
      I have the exactly same problem!
      In my case I had opened a support ticket trough my Azure account and I recommend you to do the same. (In the left menu, close to the bottom "help + support")

      The problem is that they are asking me credit card details trough email and I refuse to give them. I dont understand why the need to do that
      • Dhanushka Vithanage's avatar
        Dhanushka Vithanage
        Brass Contributor
        Mar 13, 2017

        Hi Miguel,

         

        Thanks for the reply but my situation is a bit different to you.

         

        1.  I already opened a support ticket and the details mentioned above were given by MS support which to me makes no sense because though I used the 1 month Trial and since its expired already I should be able to add another promotion to my Pay as you go subscription.  I asked for an explanation and for the last 48 hours received no feedback.

         

        2. They never asked me for the credit card numbers and if they did just like you I will not provide those via email for sure.

         

        Microsoft is pushing us, the partners to adopt Azure and encourage that we do the same for our clients but if this is the kind of support we get, even for a simple matter like this we need to think twice befoe moving forward.

         

        -Dhanushka

         

         

         

         

         

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