Forum Discussion

GarryLSPope's avatar
GarryLSPope
Tin Contributor
Aug 07, 2022

Reply via email for @mentions

Hello Azure DevOps Community,

 

I hope you can help please. 

Let’s say I @mention someone in our company. They will receive an email. Rather than clicking the link to go to the work item and add their comment, are they able to just reply to that email, write their comment and click send, which then adds the comment to the work item?

 

And if so, who gets notified that this has happened? Such as the work item owner etc.

 

Thanks very much,

 

Garry

azure devops

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Jun 27, 2026

    Azure DevOps @mention emails are notification-only; replying to the email does not add a work item comment.

     

    Users should click through and comment in Azure DevOps, or you would need to build a custom mailbox/Logic App/Azure Function flow that reads replies and calls the Work Item Comments REST API.

     

    Notifications to owners or participants depend on Azure DevOps notification subscriptions, watchers, and discussion activity. An email reply by itself will not notify anyone because it is not posted as a work item comment.