Forum Discussion
Reply via email for @mentions
Hello Azure DevOps Community, I hope you can help please. Let’s say I @mention someone in our company. They will receive an email. Rather than clicking the link to go to the work item and a...
Azure DevOps @mention emails are notification-only; replying to the email does not add a work item comment.
Users should click through and comment in Azure DevOps, or you would need to build a custom mailbox/Logic App/Azure Function flow that reads replies and calls the Work Item Comments REST API.
Notifications to owners or participants depend on Azure DevOps notification subscriptions, watchers, and discussion activity. An email reply by itself will not notify anyone because it is not posted as a work item comment.