Forum Discussion

Copper Contributor

Dec 10, 2017

remote control

When I was trying to connect my virtual Windows 10 machine in Azure, I downloaded the connecting file, run it, but it failed to connect. Could any one give me some guide, please? Thank you so much!

azure

networking

Peter McDonald

Brass Contributor

Dec 10, 2017

Hi Frank,

Can you confirm the VM is in a running state?

Have you tried resetting it?

After a reset or start it can take a few minutes depending on the size of the VM (and OS/Features) before you can connect.

Frank Stone
Copper Contributor
Dec 10, 2017
Hi Peter,

Thank you so much for your reply.

Yes, it was running. And I did try to restart it. However, the remote control stayed in the state "configuration of the remote computer", but failed to connect. I am using my surface pro 3, running windows 10, too. I checked my remote control settings on my computer, which was good... I don't know what might go wrong...

:-(
- Peter McDonald
  Brass Contributor
  Dec 10, 2017
  Was it an existing VM (or did you just create it)
  
  If existing you can try to click the Redeloy option in Azure, this will delete anything in the temp drive. This creates a new VM host and moves the old disks to the new VM. This solves a lot of issues.
  
  If New, just delete it and its other resources and recreate the VM.
  
  Also did you recently do an update on the VM or were you doing something at the time it disconnected?