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Mikaelis's avatar
Mikaelis
Copper Contributor
Sep 17, 2021

Problem with SSO

Hello,

We have a problem with a settings SSO for one  customer. Customer is using PHS and wants to has SSO but SSO is not working for app like word, excel etc..  Do you know where can  be a problem or how to solve the issue? We tried "Manual reset of the feature" according to  instruction:

https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso

But it didn´t help.  We got this output. See screenshot attached

 

Any other advise how we can solve a problem with SSO?

 

I appreciate any help. Thx in advance

5 Replies

  • Jan Bakker's avatar
    Jan Bakker
    Iron Contributor
    Oct 19, 2021
    Hi Mikaelis,

    did you follow these steps? https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sso-quick-start

    I suggest running the ADconnect wizard to (re)enable SSO, and also take note of the URLs that need to be added to the intranet zone. Do you use a proxy perhaps? That's also mentioned in the article.
    • Mikaelis's avatar
      Mikaelis
      Copper Contributor
      Oct 19, 2021

      Jan Bakker 

       

      Yes, we suggest this mandatory steps to our Partner but he replied that it is not working.

      • Jan Bakker's avatar
        Jan Bakker
        Iron Contributor
        Oct 19, 2021
        I'm sorry to hear that. I can't help out with stubborn partners, unfortunately 😉
        Can you share some of the details of why they think it is not working?

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