Forum Discussion
Could not create an Azure subscription since user is not eligible for an Azure account.
Hi All,
We have all of the Azure resources for our SaaS and development under one subscription. Since it has only been me running everything that has been OK. We are expanding and recently got some help. Also we are building a new SaaS, larger in scope, which will require some collaboration. I want to use the same Entra tenant for both production and development environments, so creating a new subscription under the existing tenant seems like the way to go.
I tried to create a new subscription for all the development resources. I got the error message "Could not create an Azure subscription since user is not eligible for an Azure account. Please go to https://aka.ms/AccountReview to contact Azure support for assistance."
The AccountReview link just led to the ticket system, which would not allow the creation of a ticket.
I have been searching for solutions for a few hours without any luck. I am the owner of the account, and have given myself every possible permission I can find. I still keep getting the same message.
Any suggestions would be welcome.
Thanks in advance,
Rob
3 Replies
To fully understand your current situation, can you tell me if you are using Pay-as-you-go subscriptions or have an Enterprise Agreement (EA) with Microsoft or Cloud Solution Provider (CSP) agreement with a direct partner of Microsoft?
Thank you for the reply.
My business has a PAYG subscription, not with a partner but with Microsoft directly.
I don't want to start another PAYG billing subscription because I want to use the same Entra ID directory to give different access permissions to the development and production subscriptions.
Would suggest checking your region as well as verifying subscription eligibility, next for your permission and try by difference subscription type such as Pay-as-you-go.
