Forum Discussion

Copper Contributor

Nov 14, 2017

Cannot Join Windows 10 PCs to Azure AD

All, Until yesterday, I have been joining Windows 10 PCs to our Azure AD without any problems. Now when I go to Settings >Accounts > Access work or School > Connect > Join this device to Azure ...

azure

kasunsjc

MCT

Nov 14, 2017

Hi Tod,

Quick question, Did you check in AAD relevant user device setting to see it shows there ?

Tod Ashby

Copper Contributor

Nov 14, 2017

I did. The relevant user shows 'no device found." I have tried using several different user accounts, including mine. I have not previously had any trouble joining devices.

kasunsjc
MCT
Nov 14, 2017
Few steps to troubleshoot

1. Remove any existing accounts in work school ?
2. Restart the PC
3. Try to add it again

Follow this link for step by step guide
https://docs.microsoft.com/en-us/azure/active-directory/device-management-azuread-registered-devices-windows10-setup
- Tod Ashby
  Copper Contributor
  Nov 14, 2017
  Thanks. These are clean Windows 10 installations, and one is a brand new PC we are trying to join during the OOBE startup. they have never been joined to Azure AD, and never had a Work/school account added.
  - kasunsjc
    MCT
    Nov 14, 2017
    Hi
    
    I have done testing with my lab as you mentioned I setup my win 10 VM using O365 user when fresh installation and it shows in the AAD.
    
    Which windows 10 are you using (1703) ?