Forum Discussion
cannot establish remote desktop to virtual win10 azure client due to "welcome screen"
Hi,
after an automatic update of my virtual win10 client running on azure I can not establish a RDP connection. If I check the azure "diagnosis and problem solving" dialog of this machine I see that the machine hangs in the "welcome" screen.
Any idea how I can connect to this machine again?
regards,
Francisco
6 Replies
You have a few options, you can create a recovery VM and mount the OS disk from the problematic machine and run different repair tools against it. There is a tool that can automate the recovery steps, but it does not appear to be publicly available anymore, i know that it is the first step provided by the support staff.
But try to delete and recreate the VM, if that fails have a look here https://blog.kloud.com.au/2016/06/09/azure-vm-troubleshooting-part-1/Another option is to download the vhd to you machine and use Hyper-V to troubleshoot, once you repair the VM re-upload
Dear Kent,
thank you for your help. I tried to download the VHD, but without success.
I tried the powershell Save-AzureVHD commando, but this always wants me to set the default description. I try to do this with Select-AzureSubscription <mySubscription> but every <mySubscription> I try is not working - subscription not found. I tried subscription guid, name of the storage accounts, VM name, ...
Is there another way to download the VHD?
Regards,
Francisco
Dear Kent,
I managed to download the VHD using the \storage accounts\myMachineNamedisks123-Container\vhds\blob properties\... So waiting for 250GB download now ;-)
There is also an upload button in this view - I'm curious if I can overwrite the existing files.
Best regards,
Francisco
