Forum Discussion
Azure support team not responding to support request
Hi, sorry you are stuck with that. If the response time is outside the support plan expectation, I would update the existing ticket with the business impact, request escalation, and avoid opening too many parallel cases unless support asks for it. If this is production-impacting, include the severity, affected subscription ID, timestamps, and exact impact so it is easier for Microsoft to route it properly.
I have had a ticket opened for 5 days with no response from MS Support. I have emailed as suggested with my ticket number and unfortunately I have not received anything. I have an Entra environment that I have been locked out of due to inactivity, but I was in the account working just days before. I am not sure what I am doing improperly so I am posting here hoping to get at least someone to reply back to my case - 2607290040002902