Forum Discussion
Azure support team not responding to support request
I am posting here because I have not received a response to my support request despite my plan stating that I should hear back within 8 hours. It has now gone a day beyond that limit, and I am still ...
Hi, sorry you are stuck with that. If the response time is outside the support plan expectation, I would update the existing ticket with the business impact, request escalation, and avoid opening too many parallel cases unless support asks for it. If this is production-impacting, include the severity, affected subscription ID, timestamps, and exact impact so it is easier for Microsoft to route it properly.