Forum Discussion
Azure Services Disabled - No Response from Support
Hello Microsoft Azure Community,
I’m seeking help with a critical issue regarding my Azure and Microsoft 365 accounts. All my services have been disabled, and I am unable to access any of them. Despite submitting all the requested documents and reaching out multiple times, I haven’t received any responses from support, and my calls to customer service are being dropped. Additionally, I seem to be blocked from using the customer service portal.
Some key details:
- I used a VPN during the registration process, which might have caused confusion.
- My company is registered in the USA, but my credit card is registered in Jamaica.
- I created multiple accounts to ensure I wasn’t making an error during registration.
I’ve provided my identification, business registration documents, and an explanation of the situation. Unfortunately, my accounts remain disabled, and I cannot register new services. This is significantly impacting my business operations.
If anyone in the community or the support team could guide me on how to resolve this issue, I would greatly appreciate it.
Thank you in advance for your help!
Best regards,
Kevin
Here's are the approaches you can try to resolve the issue with Azure:
You can also post in the Azure community forums for attention.
Contact Regional Support: If the U.S. support isn’t responding, try contacting Microsoft Support in Jamaica (since your card is registered there).
Explain the VPN Use: Make sure to clarify that you used a VPN during registration, which might have caused the issue.
Try the Microsoft 365 Admin Center: Log into the Microsoft 365 Admin Center to check if you can access support there.
Visit Local Microsoft Offices: Consider visiting a local Microsoft office in the U.S. or Jamaica to get faster help.
Follow Up Regularly: Keep following up with support and include your ticket number to ensure they know it’s urgent.
These steps should help you get the issue resolved faster.
