Forum Discussion
Azure Devops Integration with Servicenow
Hi,
I am integrating Azure Devops with ServiceNow.
Is it possible to integrate Project Task (pm_project_task) in ServiceNow with Task in Azure Devops in Basic Project.
As i am able to send the task from ADO to ServiceNow but not from ServiceNow to ADO.
Any possible solution?
7 Replies
Hi Shubham970,
Syncing pm_project_task from ServiceNow to Azure DevOps can behave differently than expected in Basic Projects.
A few things to consider as you look at this:
- Entity differences: pm_project_task is a PPM table in ServiceNow, while Azure DevOps Tasks in Basic Projects expect a specific work item structure.
- One-way support by default: Many setups allow tasks to flow from Azure DevOps into ServiceNow but don’t support creating Tasks in Azure DevOps from PPM records.
- Required field handling: outbound creation usually depends on mapping required fields like area path, iteration, state, and owner correctly.
- Ongoing updates: If tasks sync both ways, comments, attachments, and status updates need to remain aligned.
In your case, you may want to explore an enterprise-grade integration platform, OpsHub Integration Manager. It’s no-code, plugin-free, and supports bi-directional sync between ServiceNow pm_project_task and Azure DevOps Tasks. It works out of the box without custom scripts, preserves comments, attachments, and inline context, and handles creation from ServiceNow to Azure DevOps.
You may look at this ServiceNow Azure DevOps integration listing on VSTS marketplace for more details:
https://marketplace.visualstudio.com/items?itemName=vs-publisher-1455028.oim-ServiceNow-adointegration
Hope it helps!
How did it go? Were you able to find a solution to integrate your project tasks with ADO? You could https://bit.ly/SNADO-Guide with Unito. Just FYI. It's a no-code solution with 2-way sync.
- Hi Shubham - I used Unito (unito.io) recently and it was really easy to set-up and provided the depth / customization I needed for a bi-directional sync between ADO and SNOW. Might be an interesting one to check out.
A bidirectional sync between ADO and SNOW is a big challenge. I encourage you to have a look at Exalate, you will see that it will be perfect for this use-case. You can get the pm_project_task in snow and syncronize it with task in ADO.
What sets it apart is the ability to finely control what information you send to the other side and how you apply received data
Seems yes, I find some document related to the integration:
- Hello Shubham970,
Regarding connectivity with Azure, it will probably be necessary to create it bi-directionally. I did it for alerting and via webhook. This should be the solution for your study.
I wish you a good day
Nicolas Leduc- I tried to connect it bi-directionally but i am only able to push the task from Azure Devops to Servicenow.
But not able to push it from ServiceNow to ADO.
I have registered the web hooks also its working unidirectionally for (Project task in Servicenow)
Similarly I have tried for (Scrum Task in ServiceNow its working fine bi-directionally).
