Azure Devops Integration with Servicenow

Hi Shubham970​, 

Syncing pm_project_task from ServiceNow to Azure DevOps can behave differently than expected in Basic Projects.

A few things to consider as you look at this:

• Entity differences: pm_project_task is a PPM table in ServiceNow, while Azure DevOps Tasks in Basic Projects expect a specific work item structure.
• One-way support by default: Many setups allow tasks to flow from Azure DevOps into ServiceNow but don’t support creating Tasks in Azure DevOps from PPM records.
• Required field handling: outbound creation usually depends on mapping required fields like area path, iteration, state, and owner correctly.
• Ongoing updates: If tasks sync both ways, comments, attachments, and status updates need to remain aligned.

In your case, you may want to explore an enterprise-grade integration platform, OpsHub Integration Manager. It’s no-code, plugin-free, and supports bi-directional sync between ServiceNow pm_project_task and Azure DevOps Tasks. It works out of the box without custom scripts, preserves comments, attachments, and inline context, and handles creation from ServiceNow to Azure DevOps.

You may look at this ServiceNow Azure DevOps integration listing on VSTS marketplace for more details: 

https://marketplace.visualstudio.com/items?itemName=vs-publisher-1455028.oim-ServiceNow-adointegration

Hope it helps!