Forum Discussion
AIP padlock icon missing in encrypted message
Hi, I have enabled AIP in my tenant along with sensitivity labels and encryption. I can send encrypted messages succesfully however the secure message - which contains a padlock icon referring to a...
Try these steps to fix the missing AIP padlock icon in encrypted emails:
1. Check the Email Source – View the message headers and test the image URL in a browser. If broken, Microsoft may have changed it.
2. Enable Images in Email Client – Some clients block external images by default. Allow them manually.
3. Verify AIP Settings – Run:
Get-AipServiceConfiguration
Ensure "EnableClientAutoUpdate" is True.
4. Test with Different Sensitivity Labels – See if the issue persists across all protected emails.
5. Check Microsoft 365 Status – Look for known issues on Microsoft Service Health.
6. Report to Microsoft – If still broken, raise a support ticket: Microsoft Support.