AIP padlock icon missing in encrypted message

Hi Scz ,

The padlock icon in encrypted messages is likely hosted on a Microsoft server, and its location (URL) may have changed, become invalid, or been removed. This could be due to updates in AIP services, a misconfiguration in the tenant settings, or restricted access to the image resource. As a result, the icon fails to load in the recipient's email, making the message appear suspicious or untrustworthy, akin to a phishing attempt.

Verify the Icon's URL:

• Inspect the message source to locate the URL of the missing padlock icon.
• Attempt to access the URL directly in a browser to confirm if the resource is still valid.
• If the URL is broken, Microsoft may need to provide a new link or resolve the issue on their servers.

Update AIP Templates or Policies:

• Log in to the Microsoft Purview compliance portal.
• Navigate to Sensitivity Labels under Information Protection.
• Check if the templates or labels applied to the encrypted messages are up-to-date and correctly configured.
• If an older template is used, update to the latest version to ensure compatibility with current AIP services.

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Best Regards,

Ali K