Forum Discussion

Copper Contributor

Mar 24, 2023

Solved

Reading emails - how is it calculated?

Hi all, we see that also reading an email that was sent to me is now a signal picked up by Viva. What actual collaboration timing is associated with it? If I am not mistaken sending an email was con...

Jake_Caddes
Mar 24, 2023
Hi stefania_n, for Workplace Analytics email reading/sending is calculated as follows: users get 5 min for sending emails and 2.5 minutes for emails they receive.

On the new platform, Nova there are different time assumptions: 60 sec for sending emails and 30 sec for reading emails. Unfortunately I don’t think these assumptions are documented.

You are correct with your assumption on after-hours. If you don't open an email during the after-hours period, it won't be counted as after-hours collaboration time.

Jake_Caddes

Microsoft

Mar 24, 2023

Hi stefania_n, for Workplace Analytics email reading/sending is calculated as follows: users get 5 min for sending emails and 2.5 minutes for emails they receive.

On the new platform, Nova there are different time assumptions: 60 sec for sending emails and 30 sec for reading emails. Unfortunately I don’t think these assumptions are documented.

You are correct with your assumption on after-hours. If you don't open an email during the after-hours period, it won't be counted as after-hours collaboration time.