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VI_Migration's avatar
VI_Migration
Silver Contributor
Jun 15, 2022
Solved

Processing organization data has failed, unable to refresh.

We have been dealing with recurring failures when loading organizational data in WpA for 3 months now, once the error occurs the "gray button" is disabled and we have to raise a support case to...
  • Jake_Caddes's avatar
    Jake_Caddes
    Jul 01, 2022

    HI VI_Migration, unfortunately this is a common issue. There have been discussions about changing the UI in the future to make it more user friendly and to help users abandon failed uploads themselves. When this happens again I suggest raising a ticket with customer support to have them request the file to be abandoned. I'll pass along the feedback above to the product team.

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
Jul 01, 2022

HI VI_Migration, unfortunately this is a common issue. There have been discussions about changing the UI in the future to make it more user friendly and to help users abandon failed uploads themselves. When this happens again I suggest raising a ticket with customer support to have them request the file to be abandoned. I'll pass along the feedback above to the product team.

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