Forum Discussion
VI_Migration
Jun 15, 2022Silver Contributor
Processing organization data has failed, unable to refresh.
We have been dealing with recurring failures when loading organizational data in WpA for 3 months now, once the error occurs the "gray button" is disabled and we have to raise a support case to...
- Jul 01, 2022
HI VI_Migration, unfortunately this is a common issue. There have been discussions about changing the UI in the future to make it more user friendly and to help users abandon failed uploads themselves. When this happens again I suggest raising a ticket with customer support to have them request the file to be abandoned. I'll pass along the feedback above to the product team.
VI_Migration
Jun 29, 2022Silver Contributor
Jumping on this thread - while we don't have an error, we do see the "Missing organizational data" message - even though some of the listed people ARE on our upload file...